Thank you for choosing the Mjau Rent A Car agency!
Mjau Rent A Car is a Serbian company with a registered office at Branka Popovica 15b, 11000 Belgrade, Serbia.
It is registered in the Agency for Business Registers Belgrade under registration number 21409634.
By the current General Terms and Conditions of Engagement (hereinafter: T&C), Mjau Rent A Car has the following obligations if a rental agreement is concluded:
• renting the Vehicle to You (as defined in section 1 below) for the time period specified in the Rental Agreement (hereinafter: the Rental Period), as well as any accessories that you wish to rent, which are also specified in the Rental Agreement.
• providing certain mobility services included in your rental and other services available for an additional charge.
The following documents govern the contractual relationship between you and Mjau Rent A Car:
• Rental agreement, including applicable special conditions (document concluded with To you at the time of payment or the first day of the rental)
• Email confirming the reservation (when you book a rental online in advance or other)
• Mjau Rent A Car Insurance and protection provisions
• Recommended price list;
• Current T&Cs applicable to all documents listed above.
In case of contradictions between the above-mentioned documents, the terms of the first document prevail over the other documents.
***After entering all the necessary data, you need to pay a 50% advance payment for the reservation to be valid. Foreign currency account: 265-1000000212625-48. Dinar bill: 265-1740310001503-03.
1) TO WHOM DO THE RENTAL TERMS AND CONDITIONS APPLY?
The T&Cs apply to You, the person paying the rental and all associated costs (and You may also be the driver), as well as any (other) drivers who are expressly named in the Rental Agreement and are therefore authorized to drive the Vehicle.
All persons listed in the Rental Agreement are jointly and personally responsible for paying the amounts due based on the agreement.
2) WHO CAN RENT AND WHO CAN DRIVE?
a) Who can rent?
Any legal or physical entity:
• that is legally capable of entering into a contract with Mjau Rent A Car and is willing to accept responsibility for the Vehicle during the Rental Period; and
• who has funds that will be accepted by Mjau Rent A Car company (see the table below) for the payment of the Vehicle rental and all related costs;
Payment methods accepted by Mjau Rent A Car:
Credit cards
Cash Money
Cards for electronic payment
• Mjau Rent A Car prefers non-cash payments
• Checks are not an acceptable form of payment
• who provide valid documents listed in the table below:
Documents required by Mjau Rent A Car:
Identity card (ID) or passport
Driving license written in Latin letters, valid in Serbia. For other licenses, we need originals and international driver's licenses or a certified translation, Proof of actual place of residence, without postal codes, possible via "utility bill," e.g., electricity bill.
Mjau Rent A Car can, at its own discretion, conclude or not conclude a rental agreement with the client.
b) Who can drive? (hereinafter: Driver)
An authorized Vehicle Driver is any physical entity who meets the following requirements:
• is explicitly stated and fully identified in the Rental Agreement; it is the tenant, and it can also be a person who is a registered additional driver
• provided a valid driver's license and a valid identification document
• holds a driver's license for the required period and has a minimum number of years as follows
***Both must be completed
Min. driver's age 21 years; Min. length of possession of a driver's license 2 years
• A special fee is charged for drivers younger than 25 and drivers older than 70 (Fee for young/elderly drivers). The minimum/maximum age cannot be exceeded by booking an additional Fee for young/elderly drivers.
The maximum age of drivers for all vehicle groups is 75 years of age.
• The tenant is obliged to provide the name and address of all drivers at the request of Mjau Rent A Car if they are not already specified in the rental agreement itself. Drivers are the hirer's agents.
• If the Vehicle is driven by another person (additional driver), the additional fee is increased for each other driver.
c) Who cannot drive the Vehicle?
No person who is not expressly stated/identified in the Rental Agreement is authorized to drive the Vehicle. In addition, any person who cannot provide a valid identification document.
If You allow an unauthorized person to drive the Vehicle, then this is considered a violation of the T&C, and You are responsible for all consequences that may arise as a result, including the possibility of liability to Mjau Rent A Car for damages caused by You and/or the unauthorized person.
In such circumstances, the unauthorized driver will not be covered by the insurance or protection products offered through Meow Rent A Car. Only personal liability insurance (compulsory protection) applies.
Mjau Rent A Car reserves the right to charge an additional penalty for unauthorized driving in cases where it is proven, in the amount of €250 without VAT. This penalty does not depend on any harmful event on the Vehicle and is unrelated to it.
3) WHERE CAN I DRIVE THE VEHICLE (CONTRACTED TERRITORY)
The renter and the Driver may not use the Vehicle outside the contractual territory. The contract territory is Europe, except for the countries listed below, which cannot be used depending on the vehicle category. The Driver must pay a border crossing fee of €4/day of rental, €40.00 maximum for the rental during which the border is crossed.
Prohibited countries for all vehicle categories:
Albania, Kosovo, Iceland, Turkey, the United Kingdom, Ireland, Russia, and all the former republics of the USSR, Malta, and Cyprus.
If you have any questions, don't hesitate to get in touch with us.
Please note that you must comply with the law, particularly the regulations of automobile traffic and the obligation to pay tolls in the countries where you drive the Vehicle. As the renter and Driver, you are responsible for all claims arising from the liability of the owner of the Vehicle during the rental period.
4) RESPONSIBILITY FOR GOODS TRANSPORTED BY RENTED VEHICLE
We inform you that Mjau Rent A Car does not cover goods brought into vehicles. Therefore, Mjau Rent A Car cannot be held responsible for lost profits and related business losses in the rental context.
5) WHAT ARE MY OBLIGATIONS REGARDING THE VEHICLE?
When renting a vehicle from Mjau Rent A Car, You and/or all Drivers must comply with the following provisions:
• You and/or all Drivers must return the Vehicle and keys, accessories, and documentation to Mjau Rent A Car at the agreed return location, at the time and expiration date specified in the Rental Agreement. Mjau Rent A Car allows a grace period of 29 minutes at the end of the rental. The Vehicle must be returned in the condition that Mjau Rent A Car gave it to you at the beginning of the Rental Period. If you do not return the Vehicle in the manner specified above, Mjau Rent A Car will take all the necessary measures specified in these provisions, and especially in Article 11 (What is the Vehicle return policy).
• If you intend to drive the Vehicle outside the contracted territory, you should check at the time of payment that the Vehicle has the appropriate equipment following the local traffic regulations of the country to which you and/or the Driver are going or crossing.
• You and/or the Driver must drive the Vehicle reasonably per applicable motoring laws and regulations and ensure that You and/or the Driver are familiar with all relevant local traffic laws. You are responsible for all payments, duties, tolls, fines, and fines associated with the use of the Vehicle and requested from Mjau Rent A Car to the extent that the renter is responsible for them.
• You and/or each Driver must ensure that all luggage and goods transported in the Vehicle are secured to the extent that they will not damage the Vehicle or pose a risk to passengers. You must consider the current safe load regulations.
• You and/or the Driver must look after the Vehicle with the utmost care, as a good owner, and must in all circumstances ensure that it is closed and secured with anti-theft devices when parked or left unattended.
• You and/or the Driver must not drive the Vehicle while your driving abilities are impaired, especially under the influence of alcohol or drugs, or in case of illness.
• You and/or the Driver will be provided with a Vehicle that is ready to drive, checked, and loaded with all necessary working materials. During the rental period, You and/or the Driver should refill the Vehicle with the appropriate type of working materials (e.g., fuel, oil, windshield fluid, antifreeze) as needed. If the wrong fuel is poured and if you do not show that the fault can be attributed to a third party, you will be responsible for all costs incurred during the transportation of the Vehicle and/or the repair of the damage caused, calculated based on the rules described in the section below (Damage to the Vehicle). This does not apply if you can prove that the misfueling was caused by a third party.
• Smoking is not prohibited in all vehicles unless expressly stated. In vehicles where smoking is prohibited, Mjau Rent A Car has the right to claim a lump-sum compensation of €150.00 for each case of violation of the ban by the tenant or a third party appointed by the tenant. The tenant has the right to prove that no damage has occurred or is significantly lower than the lump sum.
• You and/or the Driver may not use the Vehicle or allow the Vehicle to be used:
for re-rental, mortgage, pledge, sale, or as any guarantee, not only the Vehicle or any part of it, but also the Rental Agreement, keys, documentation, equipment, tools, and other things expressly approved by Mjau Rent A Car, for the transport of a number of persons that is greater than that specified in the Vehicle's registration certificate, for the transport of flammable and/or dangerous goods, toxic, harmful and/or radioactive products or goods that violate current legal provisions (provided that such exemption does not prevent you from meeting your daily needs that do not violate applicable laws and
whose transportation corresponds to the regular use of the rented Vehicle) for the transport of goods whose weight, quantity and/or volume exceed those allowed in the traffic permit and/or report from the technical inspection of the Vehicle, for racing, off-road driving, even if racetracks are open to the public for testing and practice (so-called tourist use), reliability tests, speed tests or participation in rallies, competitions, or trials, at any location, official or not, for the transport of live animals, excluding pets and/or domestic animals in appropriate transport boxes for animals. The tenant bears the costs of necessary cleaning.
Extraordinary cleaning costs are calculated on a time and material basis and charged in a minimum lump sum of €150.00. The lessee has the express right to prove that no damage has occurred or that it is
significantly lower than the lump sum, for giving driving lessons, accompanied driving,
for pushing or towing another vehicle or trailer (except in cases when the rented Vehicle is already equipped with a towing hook, where the maximum load is following the applicable
law), on gravel roads or roads whose surface, size, or state of maintenance pose a risk to the Vehicle, such as beaches, impassable roads, forest roads, mountains, etc., or on all roads that are not approved and paved roads, for committing intentional offenses, for transport by any aircraft
Within the lanes with a traffic ban in ports, airports and/or airstrips and/or analogous or similar places inaccessible to public traffic, or in refineries and by property and in oil companies' facilities without the express written permission of Mjau Rent A Car. If Mjau Rent A Car gives consent regarding the aforementioned, Mjau Rent A Car informs you about third-party insurance that may be applicable in this case or to all its accessories, to carry passengers for a fee or reward (for example, to share the cost of carriage), which may vary depending on the circumstances. for breaching customs and other violations, even if they are punishable by law only at the place of the violation. for all other uses beyond the uses following the contract.
During the rental period, you must take all necessary precautions to keep the Vehicle in the same condition you received it. In particular, you and/or the Driver must perform a routine inspection of the Vehicle's condition, such as water and oil level and tire pressure.
You can be held responsible by Mjau Rent A Car for all harmful consequences resulting from the violation of the above obligations. Failure to fulfill the above obligations may limit the right to compensation for damages that you claim. Thus, in case of violation of the above obligations, Mjau Rent A Car reserves the right to demand the immediate return of the Vehicle and the collection of costs for compensation.
6) WHICH MOBILITY SERVICES ARE INCLUDED IF I RENT ONLY THE VEHICLE?
The basic rental amount includes the following mobility services:
Mobility services
Third-party auto liability
Insurance for damage caused to the Vehicle (hereinafter: CDW), with a deductible franchise depending on the product or depending on different individual contracts Partial general liability insurance, with a deductible franchise depending on the product or depending on different individual contracts, including Vehicle Theft / Loss Insurance (hereinafter: THW)
Including mileage selected during the booking Technical assistance for the Vehicle in the event of a malfunction of the Vehicle that is not caused by the renter and/or the Driver (Emergency Assistance)
7) WHAT ARE THE OTHER MOBILITY SERVICES NOT INCLUDED IN THE RENT?
Mjau Rent A Car offers you several additional services listed in the Recommended Price List, Appendix 2.
8) WHAT IS INCLUDED IN THE PRICE PAID?
The information you provide to Mjau Rent A Car at the time of booking (such as the rental duration, your age, and the ages of all other additional drivers) impacts the price you pay.
Any changes in these data can therefore mean a price change.
The rental price is the one in effect at the time of booking or at the time you make subsequent changes to your booking.
The price you pay consists of the following costs:
• Vehicle rental billing for the agreed number of calendar days (this includes the standard mobility services listed above)
• The rental period depends on the contracted tariff inseparable from the time of vehicle
pickup
• Any other mobility services you choose to add to further costs
• VAT
• All additional fees that are personally related to you and additional Drivers
By agreeing with Mjau Rent A Car, you expressly allow Mjau Rent A Car to charge your means of payment for all unpaid rental amounts. In this regard, you give your express consent at the Mjau Rent A Car office when you share a means of payment with our agent before taking over the Vehicle.
9) WHAT ARE THE OTHER FEES / COSTS I HAVE TO PAY?
• Deposit. In addition to the rental price that you paid in advance during the reservation or that you pay when you pick up the Vehicle or when checking in, Mjau Rent A Car requires you to leave a deposit. If you pay by credit card, the deposit takes the form of a bank preauthorization. In any case, the deposit amount remains at the Mjau Rent A Car office.
• Different criteria determine the deposit amount in the amount of €200 to €800 (such as the category of the Vehicle you rent from Mjau Rent A Car, the rental period, and other mobility services that you can order at the time of undertaking).
Other features of your reservation may also affect the amount of the deposit. If you need additional information regarding the deposit, please see the paragraph below Do I have to pay a deposit before picking up the Vehicle?.
• Mjau Rent A Car may also charge various costs and fees that must be applied in connection with accidents that occurred during the Rental Period and/or due to the vehicle use. The prices (excluding VAT) of these costs and fees are listed in the Recommended Price List, attached to the confirmation email, and available at the Mjau Rent A Car branch and/or on the Mjau Rent A Car website.
Such costs and fees include, without limitation:
Administrative fees for processing fines or tolls. Please note that such administrative fees are payable in addition to the fine or toll they apply, and you bear full responsibility for paying such fines and tolls. Payment of the trailer surcharge is the sole responsibility of the tenant of the truck or owner of the trailer, as applicable.
Fees for cleaning a Vehicle returned in an unacceptable and/or dirty condition or filled with an unpleasant smell. Extraordinary cleaning costs are calculated on a time and material basis and charged in a minimum lump sum of €150.00.
The tenant has the express right to demonstrate that no damage has occurred or is significantly lower than the lump sum.
Fees for lost or stolen keys.
Claims processing fees per claim.
The cost of fuel used during the Rental Period, including the charge for the refueling service, which amounts to €2.5 per liter.
The following additional special fees and costs (i) additional costs related to the rental of branches located at airports and railway stations; (ii) the costs of returning the Vehicle to a Mjau Rent A Car branch other than the one from which the Vehicle was collected; (iii) extension of rental; (iv) costs of additional kilometers that exceed the contractually determined kilometers.
10) WHAT SHOULD I PAY ATTENTION TO WHEN PICKING UP THE VEHICLE?
If you notice apparent defects or damage not described in the Rental Agreement, then make sure that a note is added and that you and Mjau Rent A Car agent sign the change document. This also applies to any apparent defects or damage to the reserved extras.
11) WHAT PROCEDURES ARE APPLIED WHEN RETURNING THE VEHICLE?
You should return the Vehicle to the Mjau Rent A Car office no later than the day and time shown in the Rental Agreement.
a. Returning the Vehicle during the working hours of the Mjau Rent A Car branch
The rental period ends when you return the Vehicle to the Mjau Rent A Car branch and hand over the Vehicle keys and registration documents to the Mjau Rent A Car agent or representative.
Any return of the Vehicle before the date and time specified in the Rental Agreement does not give rise to a refund.
When you return the Vehicle to Mjau Rent A Car, you must take the opportunity to inspect the Vehicle with a Mjau Rent A Car agent or representative and sign the damage report when returning the Vehicle.
At your request, Mjau Rent A Car provides you with a signed document by which Mjau Rent A Car states that the Vehicle has been appropriately returned to Mjau Rent A Car.
Mjau Rent A Car cannot be held responsible for any property and/or items you have left in the Vehicle unless you can prove that the property and/or items are missing within Mjau Rent A Car's responsibility.
b. Returning the Vehicle without your presence and during the working hours of the Mjau Rent A Car office:
If you are unable and/or refuse to inspect the Vehicle together with a Mjau Rent A Car agent or representative, Mjau Rent A Car is authorized to inspect the Vehicle on its own without your presence and to register your refusal to examine the inventory.
c. Late return of the Vehicle
If the Vehicle is not returned on the day specified in the Rental Agreement and if you do not immediately notify Mjau Rent A Car about the late return, Mjau Rent A Car considers that the Vehicle has been illegally appropriated and has the right to report the case to the competent local authorities.
In that case, Mjau Rent A Car has the right to charge for each additional day at the most expensive car rental rate for the Vehicle that was rented; if you do not show that you no longer dispose of the Vehicle through no fault of your own or that the non-return of the Vehicle was not caused by your responsibility; and claims from you all damages and losses suffered by Mjau Rent A Car and all fines, tolls, monetary fines and sanctions that belong to the Vehicle as a result of claims issued by foreign public administrations to identify the perpetrator or clarify other circumstances related to the violation or criminal proceedings.
Mjau Rent A Car also has the right to initiate legal proceedings to demand the immediate return of the Vehicle. In this case, protection and additional contractual services are not in effect.
12) DAMAGE TO THE VEHICLE
In the case of differences in the condition of the Vehicle described at pickup and identified at return, you pay the amount defined below if you or the Driver covertly caused the damage.
If you dispute the damage or its invoicing by refusing to sign the statement on the return of the Vehicle, Mjau Rent A Car applies the procedure described below (see article 12-b).
Please note that, depending on the damage suffered and the type of protection you have subscribed to through Mjau Rent A Car (see Mjau Rent A Car Insurance and Protection Provisions attached to the confirmation email and available at Mjau Rent A Car branches and/or on the Mjau Rent A Car website), you may or may not be charged the total or partial amount of the repair costs.
In any case, you will be able to dispute the damages and their invoicing by acting following the provisions of Article 26.
a. Damage identified after returning the Vehicle and in your presence
If any damage is identified after returning the Vehicle and after the inspection, in your presence and the presence of a Mjau Rent A Car agent or representative, and if you acknowledge the damage by signing a statement on the return of the Vehicle, the following provisions are applicable depending on the extent of the damage:
• Light damage, minor insignificant damage to the Vehicle, without changing the possibility of delivery to the branch office and enabling movement following the provisions of traffic regulations (such as, for example, without limitation: light impact on the windshield and missing parts), is charged following The recommended Mjau Rent A Car damage price list (available in the Mjau Rent A Car office).
• All other damage that is not included in the aforementioned Recommended Price List and/or other more severe damage (significant damage that affects the delivery of the Vehicle to the branch and that requires temporary immobilization for repair such as, for example, without limitation: damaged bodywork), is estimated by an independent expert and is billed following the expert's report or cost estimate by an independent garage.
b. Damage identified in case of return outside working hours and without your presence.
If the damage is identified during the inspection of the Vehicle by the agent or representative without
Upon your arrival, Mjau Rent A Car will send you the following documents:
• a statement on the return of the Vehicle describing all identified damage
• pictures of the damage
• Assessment (price determination) of repair costs, which varies depending on the nature of
the damage (see above, Article 12-a) paragraph 2) and administrative costs for handling the damage and
immobilization of the Vehicle. You will be able to dispute the identified damages and their invoice within 14 days after sending the document (via email or regular mail).
If you do not dispute or justify the damage within the above-mentioned 14-day period, Mjau Rent A Car reserves the right to invoice you for the costs of identified repairs if you or the renter covertly caused the damage.
Mjau Rent A Car reserves the right to exclude the renter and/or the Driver if they have caused considerable damage.
c. Common rules
13) WHAT IS EXPECTED FROM ME REGARDING VEHICLE MAINTENANCE?
During the rental period, you must take all necessary precautions to keep the Vehicle in the same condition you received it.
You should pay attention to all the signals of the control lights on the Vehicle's instrument panel and take all the necessary actions for protection per the user manual.
If you have any questions, please get in touch with us at +381607417420
You will be informed about the next service interval (oil change, filter change, tire change) at the beginning of the rental. You must respect this rule and prevent violating the rented Vehicle's service interval. In that case, you may be charged a fee for a lost warranty of €600 to €6,000.
All changes and mechanical interventions on the Vehicle are prohibited without the prior written approval of Mjau Rent A Car. If this rule is violated, you must bear the properly justified costs of returning the Vehicle to the same condition in which you received it.
The tenant can carry out repairs necessary to ensure the operational and road safety of the Vehicle, carried out up to a max. of €50.00, without further implications. Major repairs can only be carried out with the consent of Mjau Rent A Car.
Mjau Rent A Car bears the repair costs if the relevant invoices are produced unless the renter is not responsible for the damage, see 23. You will be held accountable by Mjau Rent A Car for all harmful consequences arising from violating the above obligations.
14) WHAT SHOULD I DO IN CASE OF AN ACCIDENT, MECHANICAL FAILURE, OR VEHICLE
THEFT?
In the event of an accident or disruption of the Vehicle's working condition due to technical issues or defects that prevent you from continuing your journey and/or force you to stop the Vehicle to avoid a breakdown, we provide you with Emergency Management services, included in the rental price. The terms of this Emergency Management service are set out in Appendix 1 of the current T&C. In the mentioned cases, you should contact us at +381607417420
We will notify the police and Mjau Rent A Car immediately after accidents, fires, thefts, wild animals, and other incidents. Claims of the opposing party need not be considered. Even if the damage is minor, the tenant makes a written report with a draft without delay.
The accident report must include, in particular, the name and address of the persons involved and any witnesses, as well as the Vehicle's registration number.
In case of theft of the Vehicle, you will immediately attach to Mjau Rent A Car a copy of the theft report submitted to the local police authorities, together with the keys and official documents of the Vehicle, if they were not stolen.
15) WHEN WILL I RECEIVE THE INVOICE AND PAY THE RENTAL?
You will receive the final invoice when all rental elements have been resolved, at the earliest one day after the Vehicle return date. All invoices are recalculated and transferred from EUR to local currency (RSD) according to the middle exchange rate of the National Bank of Serbia.
You pay, or you are charged the total amount in one or more parts, or Mjau Rent A Car makes a direct debit through the agreed payment method, depending on the product and payment method.
• You can decide to pay in advance (prepayment of internet reservation, through our call center or at Mjau Rent A Car branch) the rental, which includes the daily rental fee of the Vehicle and accessories during the Rental Period as well as all additional mobility services.
The payment method is debited for the agreed amount. You will receive a booking confirmation, including advance payment. In addition, the advance payment amount is stated in the final invoice and is deducted from the eventual total amount that is (yet) paid.
• If you choose not to pay the rental in advance at the time of booking, the amount of the deposit plus the rental amount of the Vehicle and any extras, any additional services or drivers or protections you choose before picking up the Vehicle will be shown in the Rental Agreement, which you must approve and sign before picking up the Vehicle. The final and total rental amount will be charged and invoiced when returning the Vehicle at the end of the Rental Period.
All additional fees and costs will be charged when you return the Vehicle (if they can be calculated at that time).
If you have incurred additional costs, such as fines or damage caused to the Vehicle, identified without your presence, Mjau Rent A Car will later charge these costs and applicable administrative fees, all these administrative fees (damage management fees, fine administrative fees), when Europcop becomes aware of all expenses.
In this regard, you have a period of fourteen (14) days, starting from the date of sending (via email or regular mail) the charge notification, to dispute and justify your responsibility for those charges. If there is no dispute or justification during the above-mentioned period, the amount of these fees is charged.
The invoice is sent to you electronically if you have previously given your consent. If you decline to receive an invoice electronically, you may choose to receive a paper invoice.
If the payment is made by direct debit, one-day advance notification is agreed upon, which is fulfilled by sending a debit notification.
In addition, if the value date shown on the invoice expires and you fail to pay after receiving a written warning, you must pay default interest of 5% above the applicable base rate if you are a customer. Default interest is 8% above the relevant basic interest if you are a business user. The tenant can demonstrate that the actual loss due to default is less.
If the tenant's default makes it necessary to engage a debt collection agency, then the tenant must bear the resulting costs if he was not unable to pay or unwilling to pay and also did not dispute the basis of the claim.
If the invoice amount is not paid by the value date, you must pay default interest on top of the unpaid invoice amount.
16) WHAT IF I WANT TO CANCEL OR CHANGE THE RESERVATION?
a. Changes
You can change your reservation, free of charge, on the condition that you inform Mjau Rent A Car at least 7 days before the start of the rental.
Please note that new rental rates may apply if you change your booking.
Changes to the reservation can be made by contacting the number +381607417420
b. Cancellation
For the purposes of this section, cancellation of a reservation or failure to pick up a Vehicle due to force majeure means that you are prevented or delayed due to war and other conflicts, civil unrest, accidents, lockouts, trade disputes, embargoes, or governmental prohibitions on imports and exports or other causes beyond reasonable (direct or indirect) controls.
• If you paid in advance for your reservation online:
You can cancel Your reservation, free of charge, on the condition that you inform Mjau Rent A Car at least 7 days before the start of the rental.
If you cancel the reservation by notifying Mjau Rent A Car less than 7 days in advance, the pre-paid amount is refunded less than €150.00 net, which is the late cancellation fee.
If you have not canceled the reservation and do not come to the Mjau Rent A Car branch to pick up the Vehicle, the pre-paid amount will not be refunded
17) WHAT IF I WANT TO EXTEND THE RENTAL AGREEMENT?
In case you want to extend the Rental Period specified in the Rental Agreement, you should take the following steps:
If you do not comply with the aforementioned conditions, the provisions of the "Vehicle Return" section above shall apply.
For all extensions of less than 24 hours, call Mjau Rent A Car Customer Service
For all extensions more extended than 24 hours, You will:
Sign a new Rental Agreement or an amendment to the original Rental Agreement Present the method of payment for the extended rental period.
18) WHAT IS THE FUEL POLICY?
All Vehicles are equipped with a full tank of fuel unless otherwise specified in the contract.
You are expected to return the Vehicle with the same fuel level.
Please note that Mjau Rent A Car may require proof of fuel purchase (receipt) from you.
If you do not return the Vehicle with a full tank, you will be charged the cost of the missing fuel, including the refueling fee. Please refer to the Recommended Price List, attached to the confirmation email and available at the Mjau Rent A Car branch and/or on the Mjau Rent A Car website.
19) DO I HAVE TO PAY A DEPOSIT BEFORE PICKING UP THE VEHICLE?
***After entering all the necessary data, you need to pay a 50% advance payment for the reservation to be valid. Foreign currency account: 265-1000000212625-48. Dinar account:
265-1740310001503-03.
When you collect the Vehicle, you must pay a deposit. If you pay by credit card, a deposit authorization is made. The amount of the deposit takes into account the category of the Vehicle, the Rental Period, and any additional products and/or mobility services you have selected when picking up the Vehicle.
The deposit is intended to cover additional rental costs.
The calculation rule applied to determine the amount of the deposit is the maximum amount of the contribution for the category of the rented Vehicle + rental + tank costs. This amount can be reduced for some categories of cars after purchasing certain ones additional insurance packages, which reduce the amount of the contribution or charge in case of theft.
The amount is specified in the Rental Agreement and sent in the confirmation email at the time of booking.
If no additional rental costs are identified, then the deposit is returned at the end of the rental.
20) CAN I PAY THE RENTAL WITH A FOREIGN CREDIT CARD?
Yes, you can, but every payment is made in the local currency – RSD. We cannot charge in foreign currencies. However, the banking system within the country will convert the payment into the local currency.
21) WHAT IS MY RESPONSIBILITY IN CASE OF DAMAGE?
a.
The tenant is responsible for the costs of repairing damages due to accidents, loss, theft, or improper handling of the Vehicle or non-fulfillment of contractual obligations following provisions 2, 6, and 14 of these conditions in case of write-off of the replacement value of the Vehicle less than the residual value. The tenant is also responsible for all consequential damages, especially reduced value, towing service costs, technical experts' costs, and fees for administrative costs. The renter is not responsible if neither the renter nor the Driver is responsible for the damage.
b.
Release from obligations is agreed upon payment of an additional amount, then Mjau Rent A Car releases the tenant from damage to the rented Vehicle following the principles of insurance for the damage caused to the Vehicle (due to a collision), based on the relevant valid conditional causes for AK (general conditions for vehicle insurance in Serbia), with a subsequent deductible contribution plus a lump sum of €29.50. Exemption from obligations covers damage in accidents, i.e., in an incident, by sudden mechanical force from the outside; brake damage, operational damage, and pure damage due to breakage are not counted as damage in accidents. Therefore, the release from liability does not explicitly cover damage caused by improper handling and/or handling, for example, through the incorrect shifting of gears, pouring the wrong fuel, or due to loaded goods. The deductible for each damage depends on the Vehicle category (for drivers younger than 23, the deductible is at least €1,200.00).
The list of deductibles applicable to the relevant vehicles is available at the point of conclusion of the contract. Deductible contributions are applied only when no separate, different contract has been concluded.
c.
Release from obligations does not release the tenant from contractual obligations under provisions 2, 6, and 14 of these conditions. The tenant is fully liable for intentional breach of contractual obligations, especially for damage caused by an unauthorized driver (clause 2) or due to prohibition of use (clause 6). If the tenant intentionally left the accident scene or breached the obligation under clause 14, the hirer is also fully liable unless the breach does not affect assessing the adverse incident.
In case of gross negligence and breach of contractual obligations, the tenant is responsible to the extent that the tenant is at fault. The tenant is also fully responsible for intentionally causing damage. If the damage is caused by gross negligence, the responsibility is proportional to the tenant's fault.
d.
If fire and theft coverage is included, the tenant is partially responsible for damage to the glass, damage caused by wild animals, fire, and the elements with a deductible of €160.00 per request, plus a flat rate of €29.50. The tenant has the express right concerning the lump sum to show that no damage has occurred or that it is significantly lower than the lump sum.
e.
In other cases, legal regulations apply.
24) LIMITATIONS
If the police have recorded the accident, claims for compensation by Mjau Rent A Car to the renter are due after Mjau Rent A Car has had the opportunity to review the investigation file. The period of organization starts no later than six months after the return of the Vehicle. If the files need to be reviewed, Mjau Rent A Car informs the renter without delay about the date of the file review.
25) LIABILITY OF MJAU RENT A CAR
All liability of Mjau Rent A Car due to breach of contractual duties is limited to intentional gross negligence, including deliberate or gross negligence of representatives and employees. Mjau Rent A Car is only liable in cases of slight negligence for injuries caused to life, body, or health, for breach of basic contractual duties, and mandatory responsibilities following the provisions of the product quality liability law. In that case, liability is limited to the extent of compensation for typical contractual losses.
26) WHAT HAPPENS IN CASE OF A DISPUTE REGARDING MY RENTAL?
a. Applicable law
Serbian laws apply in case of a dispute between you and Mjau Rent A Car regarding your rental.
b. Notifications
All notices sent to You and Mjau Rent A Car under the Rental Agreement shall be sent to the addresses specified in the Agreement, which You and Mjau Rent A Car agree to be the registered office for all purposes, and any changes must be communicated to the other party.
c. Contract documents
The binding documents between you and Mjau Rent A Car are, in order of priority, the following:
• Rental Agreement and its applicable special conditions (document concluded with
To you at the time of payment or the first day of rental)
• Mjau Rent A Car Insurance and protection provisions
• Recommended price list;
• Current T&Cs that apply to all of the above documents.
APPENDIX Recommended price list 2022 – Mjau Rent A Car Serbia
Thank you for choosing Mjau Rent A Car.
"If you add any auxiliary service that you have not already selected during the reservation, please note that the price list may vary between the reservation date and the starting day of the rental. Only the prices applicable on the day of rental apply for all additional auxiliary services."
Equipment price including VAT (prices are in euros)
Price per day Liability
BABY / CHILD SEAT 6 600
BABY STROLLER 5 350
NAVIGATION SYSTEM 6 360
SNOW CHAINS 4 60
WINTER TIRES/EQUIPMENT (mandatory for all rentals from 1/11-
31/3) 4.8 360
WIFI 7 250
ROOF CASE 12,500
Mjau Rent A Car Additional services and fees incl. VAT
Price per day Liability
ADDITIONAL DRIVER 4
ADDITIONAL TIRES AND WINDOWS INSURANCE 6
FEE FOR WORK AFTER WORKING HOURS 30
AIRPORT FEE 4.8
FEE FOR CROSSING THE BORDER 6
DELIVERY/PICKUP FEE 15
FEE FOR DELIVERY/PICKUP € 0.72/KM DISTANCE OVER 20KM
SURCHARGE FOR YOUNG DRIVERS 6
SURCHARGE FOR OLD DRIVER 6
LOST CAR KEYS 140-600
COST OF FUEL TOP-UP 2.5e per liter
ADMINISTRATIVE FEE FOR DAMAGE 14.4 per case
ADMINISTRATIVE FEE FOR TRAFFIC OFFENSE 18 per case